History and Kindness
In the past I have I have had non-theatre based jobs. In the future, I will have non-theatre based jobs. Oddly enough, the type of job I enjoy the most? Food services. As a child I had wanted to become a chef, and once I graduate from TheCollege, I will be attempting an assosciates in Food Service Management. My past jobs have been at a PretzelStore in the mall, and TheIceCreamJoint. Though these establishments were not "fast food", per se, they were not restaurants either. So, I count them as fast food. Or perhaps a new label, that I shall call Convenient Specialtey Dining Experience Locations. Anyway, I enjoy working at these establishments. There is something satisfying about rushing at top speed to make 40 double cheeseburgers, or twirling at my fasted to get 36 pretzels in the oven in the middle of chaos. I enjoy looking at a product I have made and thinking that someone is going to enjoy eating this food item as much as I enjoyed making it for them.
This thinking, of course, is absolute bullshit. People always whine, looking for a freebie or trying to make themselves feel bigger and better by trying to make me feel like shit. However, I am proud of my food service capabilities. Sure, a fuck up is inevitable on occasion, like the time I forgot to put chicken strips in a kids' meal. In such instances, I can understand why people would give me shit. The fact that the dad handled the situation cooly and politely amazes me to this day. People are always bitching about something. My pretzel is too salty, there aren't enough sprinkles on this cone (though how one can put more sprinkles on a completely covered cone is beyond me, they only stick so much). However, I am pretty sure one of the reasons I enjoy food service is not the asshole customers, it is the really nice onces. The assholes are par for the course, smaller forms of evil. When you hear about murder, rape, and war in the news everyday, some jerk complaining that there is too much chocolate in his FatFuckSundae (a combination of TheIceCreamJoint's most chocolatey items, including fudge, brownies, chocolate chips, etc) doesn't come as much of a surprise. It is the NICE customers that I work for, the ones who restore my faith in humanity.
For example, one of the nastiest days I can recall. I am experiencing what the waitering blogs call "in the weeds". I am working the drive through. Cars are wrapping around the building, the sun is setting. For some reason, when the sun sets such rushes only get worse. Some asshole cannot understand that many items on our menu are TAXED. This means a small cone, listed for $1.29 on the menu, comes out to $1.37. He is arguing with me over the fact, which cheeses me off because I cannot control the tax that is added on to the items. Some coworkers add a few more cents on to the order, an 'idiot tax', but I am above such things, and usually the asshole in people only appears after I give them the total, too late to change it anyway. But I am an ethical worker. The worse I have ever done to food is skimp. We make items like blizzards/mcflurries/whatever. The things where you throw toppings in to a blender thing with ice cream and charge ridiculous amounts of money for it. Usually, an item like an Oreo thingy gets two scoops of oreos. Jerks like this only get one. Nice people can get anywhere up to four if the managers aren't watching and I really like you.
But I digress, as usual. So, I have a jerk is arguing over tax. The guy in front of him kept mentally changing his order and complained when we 'got it wrong'. This brings to mind "If we could read minds, we wouldn't need headsets"(-unknown Techie). Seriously, if you wanted to change your order, TELL US. Don't think we'll just know, yes, even if you are a regular. The woman in front of HIM had a vanload of screaming children and a dog. Dogs are annoying because they are always riding in their owners lap, eagerly knocking products out of our hands. All in all, the day absolutely sucks. Tax guy drives off, and the line adjusts accordingly. The lady now about to pay is frantically waving her hand at the window as if she will die if I cannot get her ice cream within the next 4 seconds. She gets collected, the next person just drives straight off. That's awesome. I love when they decide they no longer want their food, because our nice neat line of what car gets what is now fucked. Its a number system. If you're 12, the guy behind you is 13, and he drives off, I am now likely to give 14 the total and perhaps the order that was intended for 13, which makes me seem like a douchebag. The headset beeps, telling me I had better answer and take the next car's order or it will continue to beep. That's more annoying than the customers. I take the order, the guy seems polite and patient. His in-line number is 102. The line progresses until it's his turn. I ring up his total, he has the money at the ready, instead of lying on the floor of his car. He hands me the cash, I hand him change, and begin handing him his order. As he takes his items, he gives me a calm and friendly smile, making eye contact and saying "Have a Nice Day" before driving off. For some reason, his kind words were like a hammer to the head. Something just clicked and said "yes, this is a shitty rush, but soon it'll be over, and you'll get to steal some fries from the grill. Then you'll go home and not have to deal with this, so why let it get you so upset?" After that, I really did have a nice day. He's the guy I always remember when I'm feeling harassed and abused by customers, a small light in the middle of the tunnel, not the end. The kind of customer that keeps me going, and helps me to be the kind of customer other servers appreciate.
This thinking, of course, is absolute bullshit. People always whine, looking for a freebie or trying to make themselves feel bigger and better by trying to make me feel like shit. However, I am proud of my food service capabilities. Sure, a fuck up is inevitable on occasion, like the time I forgot to put chicken strips in a kids' meal. In such instances, I can understand why people would give me shit. The fact that the dad handled the situation cooly and politely amazes me to this day. People are always bitching about something. My pretzel is too salty, there aren't enough sprinkles on this cone (though how one can put more sprinkles on a completely covered cone is beyond me, they only stick so much). However, I am pretty sure one of the reasons I enjoy food service is not the asshole customers, it is the really nice onces. The assholes are par for the course, smaller forms of evil. When you hear about murder, rape, and war in the news everyday, some jerk complaining that there is too much chocolate in his FatFuckSundae (a combination of TheIceCreamJoint's most chocolatey items, including fudge, brownies, chocolate chips, etc) doesn't come as much of a surprise. It is the NICE customers that I work for, the ones who restore my faith in humanity.
For example, one of the nastiest days I can recall. I am experiencing what the waitering blogs call "in the weeds". I am working the drive through. Cars are wrapping around the building, the sun is setting. For some reason, when the sun sets such rushes only get worse. Some asshole cannot understand that many items on our menu are TAXED. This means a small cone, listed for $1.29 on the menu, comes out to $1.37. He is arguing with me over the fact, which cheeses me off because I cannot control the tax that is added on to the items. Some coworkers add a few more cents on to the order, an 'idiot tax', but I am above such things, and usually the asshole in people only appears after I give them the total, too late to change it anyway. But I am an ethical worker. The worse I have ever done to food is skimp. We make items like blizzards/mcflurries/whatever. The things where you throw toppings in to a blender thing with ice cream and charge ridiculous amounts of money for it. Usually, an item like an Oreo thingy gets two scoops of oreos. Jerks like this only get one. Nice people can get anywhere up to four if the managers aren't watching and I really like you.
But I digress, as usual. So, I have a jerk is arguing over tax. The guy in front of him kept mentally changing his order and complained when we 'got it wrong'. This brings to mind "If we could read minds, we wouldn't need headsets"(-unknown Techie). Seriously, if you wanted to change your order, TELL US. Don't think we'll just know, yes, even if you are a regular. The woman in front of HIM had a vanload of screaming children and a dog. Dogs are annoying because they are always riding in their owners lap, eagerly knocking products out of our hands. All in all, the day absolutely sucks. Tax guy drives off, and the line adjusts accordingly. The lady now about to pay is frantically waving her hand at the window as if she will die if I cannot get her ice cream within the next 4 seconds. She gets collected, the next person just drives straight off. That's awesome. I love when they decide they no longer want their food, because our nice neat line of what car gets what is now fucked. Its a number system. If you're 12, the guy behind you is 13, and he drives off, I am now likely to give 14 the total and perhaps the order that was intended for 13, which makes me seem like a douchebag. The headset beeps, telling me I had better answer and take the next car's order or it will continue to beep. That's more annoying than the customers. I take the order, the guy seems polite and patient. His in-line number is 102. The line progresses until it's his turn. I ring up his total, he has the money at the ready, instead of lying on the floor of his car. He hands me the cash, I hand him change, and begin handing him his order. As he takes his items, he gives me a calm and friendly smile, making eye contact and saying "Have a Nice Day" before driving off. For some reason, his kind words were like a hammer to the head. Something just clicked and said "yes, this is a shitty rush, but soon it'll be over, and you'll get to steal some fries from the grill. Then you'll go home and not have to deal with this, so why let it get you so upset?" After that, I really did have a nice day. He's the guy I always remember when I'm feeling harassed and abused by customers, a small light in the middle of the tunnel, not the end. The kind of customer that keeps me going, and helps me to be the kind of customer other servers appreciate.

